If you check your tracking code and it shows that the shipment has been delivered, please verify the person that received it. It’s possible that some family member or someone living with you has received the package for you.
If not, contact us as soon as possible. Our delivery partners have 7 days to retrieve the package.
Remember to have ready all the information regarding your address, we’ll ask you about:
Full Address (street, exterior number, interior number, block, postal code, state)
Between which streets
Color of the residence
Nearby places for reference
Contact phone number